United
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Written materials or internet provided help | % responded "always" | 17.39% | 13.85% | record_number | ||
| Customer Service provided information or help | % responded "always" | N/A | 51.43% | record_number | ||
| Customer service treated with courtesy and respect | % responded "always" | N/A | 68.87% | record_number | ||
| How often were the forms easy to fill out | % responded "always" | 90.74% | 87.96% | record_number | ||
| Claims handled quickly | % responded "always" | 51.37% | 41.96% | record_number | ||
| Claims handled correctly | % responded "always" | 56.34% | 48.94% | record_number | ||
| Rating of health plan | % responded "9" or "10" | 34.07% | 27.64% | record_number |