United

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help % responded "always" 17.39% 13.85%
Customer Service provided information or help % responded "always" N/A 51.43%
Customer service treated with courtesy and respect % responded "always" N/A 68.87%
How often were the forms easy to fill out % responded "always" 90.74% 87.96%
Claims handled quickly % responded "always" 51.37% 41.96%
Claims handled correctly % responded "always" 56.34% 48.94%
Rating of health plan % responded "9" or "10" 34.07% 27.64%