United

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016 create_record_number record_number_field
Written materials or internet provided help % responded "always" 17.39% 13.85% record_number
Customer Service provided information or help % responded "always" N/A 51.43% record_number
Customer service treated with courtesy and respect % responded "always" N/A 68.87% record_number
How often were the forms easy to fill out % responded "always" 90.74% 87.96% record_number
Claims handled quickly % responded "always" 51.37% 41.96% record_number
Claims handled correctly % responded "always" 56.34% 48.94% record_number
Rating of health plan % responded "9" or "10" 34.07% 27.64% record_number