Customer service treated with courtesy and respect
In the last 12 months, how often did the health plan's customer service staff treat you with courtesy and respect?
| CARRIER/PLAN | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Aetna | PPO | % responded "always" | N/A | N/A | record_number | |
| Anthem | HMO, POS | % responded "always" | 86.52% | 71.96% | record_number | |
| Anthem | PPE, EPO | % responded "always" | 71.23% | 77.55% | record_number | |
| Cigna | % responded "always" | N/A | N/A | record_number | ||
| Harvard | % responded "always" | N/A | 81.19% | record_number | ||
| Tufts | % responded "always" | N/A | N/A | record_number | ||
| United | % responded "always" | N/A | 68.87% | record_number |