Carrier Complaints

The  New Hampshire Insurance Department New Hampshire Insurance Department
The mission of the New Hampshire Insurance Department is to promote and protect the public good by ensuring the existence of a safe and competitive insurance marketplace through the development and enforcement of the insurance laws of the State of New Hampshire. We are committed to doing so in an honest, effective and timely manner. Visit the NH Insurance Department.  collects data on consumer complaints against carriers. Collected data includes:

  • Reason for the complaint
  • Type of Coverage
  • Whether the  claim claim
    A bill that your health care provider sends to your insurance company after you receive health care services.      was confirmed
  • Final disposition of the complaint

Complaints per 1,000 Enrollees: a measure of the number of confirmed complaints for every 1,000 enrollees = number of complaints, divided by average members, multiplied by 1,000.

HealthCost: Carrier Complaints

Note: The 90th percent confidence interval can be considered when reviewing the customer complaint data. A 90th percent confidence interval means that we are 90% confident that the number of complaints per 1000 members will  fall in the indicated range.  (e.g. between 0.30 and 0.42 for the entire population).  Larger carriers tend to exhibit a tighter confidence range.  
Carrier Average Enrollees Complaints per 1000 90% Confidence Interval Range
Aetna 316 0 0 to 1.73
Anthem 152,985 0.33 0.25 to 0.41
CIGNA 8,641 0.12 0 to 0.45
Harvard 83,906 0.42 0.31 to 0.52
Tufts N/A N/A N/A
United 1,210 0 0 to 0.89