Anthem
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Written materials or internet provided help | HMO, POS | % responded "always" | 22.92% | 23.81% | record_number | |
| Customer Service provided information or help | HMO, POS | % responded "always" | 66.67% | 51.85% | record_number | |
| Customer service treated with courtesy and respect | HMO, POS | % responded "always" | 86.52% | 71.96% | record_number | |
| How often were the forms easy to fill out | HMO, POS | % responded "always" | 83.86% | 82.73% | record_number | |
| Claims handled quickly | HMO, POS | % responded "always" | 58.06% | 54.01% | record_number | |
| Claims handled correctly | HMO, POS | % responded "always" | 57.03% | 59.15% | record_number | |
| Rating of health plan | HMO, POS | % responded "9" or "10" | 52.91% | 48.20% | record_number |