Anthem

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help HMO, POS % responded "always" 22.92% 23.81%
Customer Service provided information or help HMO, POS % responded "always" 66.67% 51.85%
Customer service treated with courtesy and respect HMO, POS % responded "always" 86.52% 71.96%
How often were the forms easy to fill out HMO, POS % responded "always" 83.86% 82.73%
Claims handled quickly HMO, POS % responded "always" 58.06% 54.01%
Claims handled correctly HMO, POS % responded "always" 57.03% 59.15%
Rating of health plan HMO, POS % responded "9" or "10" 52.91% 48.20%