Claims handled correctly

In the last 12 months, how often did your health plan handle claims correctly?

CARRIER/PLAN PLAN RESPONSE 2015 2016
Aetna PPO % responded "always" 53.23% 52.31%
Anthem HMO, POS % responded "always" 57.03% 59.15%
Anthem PPE, EPO % responded "always" 56.00% 52.13%
Cigna % responded "always" 64.71% 60.61%
Harvard % responded "always" 66.39% 59.75%
Tufts % responded "always" N/A N/A
United % responded "always" 56.34% 48.94%