Harvard

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help % responded "always" 27.50% 15.32%
Customer Service provided information or help % responded "always" N/A 52.43%
Customer service treated with courtesy and respect % responded "always" N/A 81.19%
How often were the forms easy to fill out % responded "always" 86.94% 85.71%
Claims handled quickly % responded "always" 63.41% 53.02%
Claims handled correctly % responded "always" 66.39% 59.75%
Rating of health plan % responded "9" or "10" 39.94% 42.12%