Harvard

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016 create_record_number record_number_field
Written materials or internet provided help % responded "always" 27.50% 15.32% record_number
Customer Service provided information or help % responded "always" N/A 52.43% record_number
Customer service treated with courtesy and respect % responded "always" N/A 81.19% record_number
How often were the forms easy to fill out % responded "always" 86.94% 85.71% record_number
Claims handled quickly % responded "always" 63.41% 53.02% record_number
Claims handled correctly % responded "always" 66.39% 59.75% record_number
Rating of health plan % responded "9" or "10" 39.94% 42.12% record_number