Harvard
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Written materials or internet provided help | % responded "always" | 27.50% | 15.32% | record_number | ||
| Customer Service provided information or help | % responded "always" | N/A | 52.43% | record_number | ||
| Customer service treated with courtesy and respect | % responded "always" | N/A | 81.19% | record_number | ||
| How often were the forms easy to fill out | % responded "always" | 86.94% | 85.71% | record_number | ||
| Claims handled quickly | % responded "always" | 63.41% | 53.02% | record_number | ||
| Claims handled correctly | % responded "always" | 66.39% | 59.75% | record_number | ||
| Rating of health plan | % responded "9" or "10" | 39.94% | 42.12% | record_number |