Customer Service provided information or help
In the past 12 months, how often did your health plan's customer service give you the information or help needed?
| CARRIER/PLAN | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Aetna | PPO | % responded "always" | N/A | N/A | record_number | |
| Anthem | HMO, POS | % responded "always" | 66.67% | 51.85% | record_number | |
| Anthem | PPE, EPO | % responded "always" | 43.84% | 42.00% | record_number | |
| Cigna | % responded "always" | N/A | N/A | record_number | ||
| Harvard | % responded "always" | N/A | 52.43% | record_number | ||
| Tufts | % responded "always" | N/A | N/A | record_number | ||
| United | % responded "always" | N/A | 51.43% | record_number |