Customer Service provided information or help

In the past 12 months, how often did your health plan's customer service give you the information or help needed?

CARRIER/PLAN PLAN RESPONSE 2015 2016
Aetna PPO % responded "always" N/A N/A
Anthem HMO, POS % responded "always" 66.67% 51.85%
Anthem PPE, EPO % responded "always" 43.84% 42.00%
Cigna % responded "always" N/A N/A
Harvard % responded "always" N/A 52.43%
Tufts % responded "always" N/A N/A
United % responded "always" N/A 51.43%