Anthem

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help PPE, EPO % responded "always" 16.46% 16.44%
Customer Service provided information or help PPE, EPO % responded "always" 43.84% 42.00%
Customer service treated with courtesy and respect PPE, EPO % responded "always" 71.23% 77.55%
How often were the forms easy to fill out PPE, EPO % responded "always" 91.28% 82.61%
Claims handled quickly PPE, EPO % responded "always" 43.81% 52.48%
Claims handled correctly PPE, EPO % responded "always" 56.00% 52.13%
Rating of health plan PPE, EPO % responded "9" or "10" 27.43% 24.41%