Anthem
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 |
|---|---|---|---|---|
| Written materials or internet provided help | PPE, EPO | % responded "always" | 16.46% | 16.44% |
| Customer Service provided information or help | PPE, EPO | % responded "always" | 43.84% | 42.00% |
| Customer service treated with courtesy and respect | PPE, EPO | % responded "always" | 71.23% | 77.55% |
| How often were the forms easy to fill out | PPE, EPO | % responded "always" | 91.28% | 82.61% |
| Claims handled quickly | PPE, EPO | % responded "always" | 43.81% | 52.48% |
| Claims handled correctly | PPE, EPO | % responded "always" | 56.00% | 52.13% |
| Rating of health plan | PPE, EPO | % responded "9" or "10" | 27.43% | 24.41% |