How often were the forms easy to fill out

In the last 12 months, how often were the forms from your health plan easy to fill out?

CARRIER/PLAN PLAN RESPONSE 2015 2016
Aetna PPO % responded "always" 81.47% 85.04%
Anthem HMO, POS % responded "always" 83.86% 82.73%
Anthem PPE, EPO % responded "always" 91.28% 82.61%
Cigna % responded "always" 87.54% 85.71%
Harvard % responded "always" 86.94% 85.71%
Tufts % responded "always" N/A N/A
United % responded "always" 90.74% 87.96%