Aetna

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help PPO % responded "always" 20.37% N/A
Customer Service provided information or help PPO % responded "always" N/A N/A
Customer service treated with courtesy and respect PPO % responded "always" N/A N/A
How often were the forms easy to fill out PPO % responded "always" 81.47% 85.04%
Claims handled quickly PPO % responded "always" 51.22% 48.44%
Claims handled correctly PPO % responded "always" 53.23% 52.31%
Rating of health plan PPO % responded "9" or "10" 24.68% 25.58%