Aetna
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 |
|---|---|---|---|---|
| Written materials or internet provided help | PPO | % responded "always" | 20.37% | N/A |
| Customer Service provided information or help | PPO | % responded "always" | N/A | N/A |
| Customer service treated with courtesy and respect | PPO | % responded "always" | N/A | N/A |
| How often were the forms easy to fill out | PPO | % responded "always" | 81.47% | 85.04% |
| Claims handled quickly | PPO | % responded "always" | 51.22% | 48.44% |
| Claims handled correctly | PPO | % responded "always" | 53.23% | 52.31% |
| Rating of health plan | PPO | % responded "9" or "10" | 24.68% | 25.58% |