Written materials or internet provided help

In the last 12 months, how often did the written materials or the Internet provide the information you needed about how your health plan works?

CARRIER/PLAN PLAN RESPONSE 2015 2016 create_record_number record_number_field
Aetna PPO % responded "always" 20.37% N/A record_number
Anthem HMO, POS % responded "always" 22.92% 23.81% record_number
Anthem PPE, EPO % responded "always" 16.46% 16.44% record_number
Cigna % responded "always" N/A N/A record_number
Harvard % responded "always" 27.50% 15.32% record_number
Tufts % responded "always" N/A N/A record_number
United % responded "always" 17.39% 13.85% record_number