Written materials or internet provided help

In the last 12 months, how often did the written materials or the Internet provide the information you needed about how your health plan works?

CARRIER/PLAN PLAN RESPONSE 2015 2016
Aetna PPO % responded "always" 20.37% N/A
Anthem HMO, POS % responded "always" 22.92% 23.81%
Anthem PPE, EPO % responded "always" 16.46% 16.44%
Cigna % responded "always" N/A N/A
Harvard % responded "always" 27.50% 15.32%
Tufts % responded "always" N/A N/A
United % responded "always" 17.39% 13.85%