Written materials or internet provided help
In the last 12 months, how often did the written materials or the Internet provide the information you needed about how your health plan works?
| CARRIER/PLAN | PLAN | RESPONSE | 2015 | 2016 | create_record_number | record_number_field |
|---|---|---|---|---|---|---|
| Aetna | PPO | % responded "always" | 20.37% | N/A | record_number | |
| Anthem | HMO, POS | % responded "always" | 22.92% | 23.81% | record_number | |
| Anthem | PPE, EPO | % responded "always" | 16.46% | 16.44% | record_number | |
| Cigna | % responded "always" | N/A | N/A | record_number | ||
| Harvard | % responded "always" | 27.50% | 15.32% | record_number | ||
| Tufts | % responded "always" | N/A | N/A | record_number | ||
| United | % responded "always" | 17.39% | 13.85% | record_number |