Cigna
Experience with health plan services
| QUALITY MEASURE | PLAN | RESPONSE | 2015 | 2016 |
|---|---|---|---|---|
| Written materials or internet provided help | % responded "always" | N/A | N/A | |
| Customer Service provided information or help | % responded "always" | N/A | N/A | |
| Customer service treated with courtesy and respect | % responded "always" | N/A | N/A | |
| How often were the forms easy to fill out | % responded "always" | 87.54% | 85.71% | |
| Claims handled quickly | % responded "always" | 64.35% | 52.76% | |
| Claims handled correctly | % responded "always" | 64.71% | 60.61% | |
| Rating of health plan | % responded "9" or "10" | 41.92% | 36.05% |