Cigna

Experience with health plan services

QUALITY MEASURE PLAN RESPONSE 2015 2016
Written materials or internet provided help % responded "always" N/A N/A
Customer Service provided information or help % responded "always" N/A N/A
Customer service treated with courtesy and respect % responded "always" N/A N/A
How often were the forms easy to fill out % responded "always" 87.54% 85.71%
Claims handled quickly % responded "always" 64.35% 52.76%
Claims handled correctly % responded "always" 64.71% 60.61%
Rating of health plan % responded "9" or "10" 41.92% 36.05%