Claims handled quickly

In the last 12 months, how often did your health plan handle claims quickly?

CARRIER/PLAN PLAN RESPONSE 2015 2016
Aetna PPO % responded "always" 51.22% 48.44%
Anthem HMO, POS % responded "always" 58.06% 54.01%
Anthem PPE, EPO % responded "always" 43.81% 52.48%
Cigna % responded "always" 64.35% 52.76%
Harvard % responded "always" 63.41% 53.02%
Tufts % responded "always" N/A N/A
United % responded "always" 51.37% 41.96%