Southern New Hampshire Health

8 Prospect Street Nashua, NH 03060
http://www.snhmc.org/
(603) 577-2000

All cost information is based on claims data collected in the New Hampshire Comprehensive Healthcare Information System which is updated quarterly. All quality information is based on claims and administrative data collected by the Centers for Medicare and Medicaid Services which is updated annually. For more information click the links above and review our methodology section.

Methodology

Patient Experience

7 out of 10

Area Around Room Was Always Quiet at Night:
54%
Nurses Always Communicated Well:
81%
Doctors Always Communicated Well:
78%
Room Was Always Clean:
72%
Help Was Always Received:
61%

Patient Centered Care

Measure Performance Average
Overall Patient Experience N/A
Hospital Recommended Below Average
Provider Average:
72%
State Average:
74%
Best Hospital Experience Below Average
Provider Average:
70%
State Average:
74%
Area Around Room Was Always Quiet at Night Below Average
Provider Average:
54%
State Average:
56%
Nurses Always Communicated Well Below Average
Provider Average:
81%
State Average:
83%
Doctors Always Communicated Well Below Average
Provider Average:
78%
State Average:
81%
Room Was Always Clean Below Average
Provider Average:
72%
State Average:
78%
Help Was Always Received Below Average
Provider Average:
61%
State Average:
72%
Hospital Staff Provided Discharge Information Below Average
Provider Average:
89%
State Average:
90%

Timely Care

Measure Performance Average
Patients with Normal Colonoscopy Who Received Appropriate Recommendation for Follow-Up Above Average
Provider Average:
90%
State Average:
85%
Time Spent in the Emergency Department After Being Admitted Before Getting to Room Below Average
Provider Average:
146 mins
State Average:
115 mins
Time Spent in the Emergency Department Before Being Discharged Below Average
Provider Average:
181 mins
State Average:
147 mins
Patients with Stroke Symptoms Who Received Head CT Scan at Arrival Below Average
Provider Average:
59%
State Average:
64%

Effective Care

Measure Performance Average
MRI Lumbar Spine for Low Back Pain Above Average
Provider Average:
34%
State Average:
37%
Mothers with Elective Delivery Near Average
Provider Average:
1%
State Average:
1%

Safe Care

Measure Performance Average
Patients Infected with C.diff While at Hospital Below Average
Provider Average: 1.050
State Average: 1