Concord Hospital

250 Pleasant Street Concord, NH 03301
http://www.concordhospital.org/
(603) 225-2711

All cost information is based on claims data collected in the New Hampshire Comprehensive Healthcare Information System which is updated quarterly. All quality information is based on claims and administrative data collected by the Centers for Medicare and Medicaid Services which is updated annually. For more information click the links above and review our methodology section.

Methodology

Patient Experience

8 out of 10

Area Around Room Was Always Quiet at Night:
54%
Nurses Always Communicated Well:
81%
Doctors Always Communicated Well:
79%
Room Was Always Clean:
67%
Help Was Always Received:
60%

Patient Centered Care

Measure Performance Average
Overall Patient Experience N/A
Hospital Recommended Above Average
Provider Average:
77%
State Average:
72%
Best Hospital Experience Near Average
Provider Average:
73%
State Average:
71%
Area Around Room Was Always Quiet at Night Near Average
Provider Average:
54%
State Average:
55%
Nurses Always Communicated Well Near Average
Provider Average:
81%
State Average:
81%
Doctors Always Communicated Well Near Average
Provider Average:
79%
State Average:
79%
Room Was Always Clean Below Average
Provider Average:
67%
State Average:
74%
Help Was Always Received Below Average
Provider Average:
60%
State Average:
65%
Hospital Staff Provided Discharge Information Near Average
Provider Average:
91%
State Average:
88%

Timely Care

Measure Performance Average
Patients with Normal Colonoscopy Who Received Appropriate Recommendation for Follow-Up Above Average
Provider Average:
100%
State Average:
94%
Time Spent in the Emergency Department Before Being Discharged Below Average
Provider Average:
217 mins
State Average:
159 mins
Patients with Stroke Symptoms Who Received Head CT Scan at Arrival Below Average
Provider Average:
50%
State Average:
62%

Safe Care

Measure Performance Average
Patients Infected with MRSA While at Hospital Below Average
Provider Average: 0.924
State Average: 1
Patients Infected with C.diff While at Hospital Below Average
Provider Average: 1.085
State Average: 1