Carrier Complaints

The New Hampshire Insurance Department collects data on consumer complaints against carriers. Collected data includes:

  • Reason for the complaint
  • Type of Coverage
  • Whether the claim was confirmed
  • Final disposition of the complaint

Complaints per 1,000 Enrollees: a measure of the number of confirmed complaints for every 1,000 enrollees = number of complaints, divided by average members, multiplied by 1,000.

CarrierAverage EnrolleesComplaints per 100090% Confidence Interval Range
Aetna31600 to 1.73
Anthem152,9850.330.25 to 0.41
CIGNA8,6410.120 to 0.45
Harvard83,9060.420.31 to 0.52
TuftsN/AN/AN/A
United1,21000 to 0.89

Note:

The 90th percent confidence interval can be considered when reviewing the customer complaint data. A 90th percent confidence interval means that we are 90% confident that the number of complaints per 1000 members will  fall in the indicated range.  (e.g. between 0.30 and 0.42 for the entire population).  Larger carriers tend to exhibit a tighter confidence range.